Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly. We can usually resolve most issues straightway, so please get in touch with the Porsche Insurance Customer Service team.
The phone numbers for our Customer Service team can be found on the contact us page. You can also raise a complaint online using our online enquiry form. If you'd prefer to email us, please contact us at firstname.lastname@example.org
If you feel we've not considered all of your issues or you can provide further information, please let us know and we'll be happy to review it. If it is not possible to reach an agreement, you can ask the Financial Ombudsman Service to carry out an independent review of your complaint. You have the right to ask them to review your complaint if we've been unable to resolve it within 8 weeks.
The Financial Ombudsman Service can help with most complaints if you are:
If you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service they provide is free and impartial and contacting them at any stage of your complaint will not affect your legal rights.
You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service,
If you have taken a product out online with Porsche Insurance and are unhappy with our response to your complaint, you can also use the European Commission's Online Dispute Resolution platform to make a complaint to the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after Porsche Insurance have had the opportunity to consider and resolve this.
The above complaints procedure is in addition to your statutory rights. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.